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How do I return an item to ClothesCompany? BACK TO TOP Please ship blackdress your return merchandise, with the requested information completed on the back of your packing slip, to the following address via insured mail: If you need blackdress assistance prior to returning your item(s), please call us at 1-800-111-1111. How do I exchange an item I''ve received for something else? BACK TO TOP If you''ve kept your packing slip, fill out the exchange portion of the form on the back of the slip with the item(s) you would like to order, and include it when sending your return merchandise. If the amount for the replacement blackdress item(s) exceeds the amount to be refunded (cost of the product only; shipping and handling can not be refunded unless the error was ours), please include payment for the additional blackdress amount. There are no additional charges for shipping if you''re exchanging an item. If you have specific questions about exchanging an item, please call us at 1-800-111-1111. How do I return or exchange a gift bought for me from ClothesCompany? BACK TO TOP What shipping methods are available? BACK TO TOP We currently only ship via normal ground transportation. Second-day air shipping is available for selected items for an additional cost. If you would like to inquire about the cost and availability of express shipping for your order (only available in the contiguous United States), please call us at 1-800-111-1111. We regret any inconvenience. How much does shipping cost? BACK TO TOP Shipping and tax will be calculated and added to your order for customers inside the United States. For International customers, a shipping charge estimate will appear. This charge may vary, and the actual shipping charge will be confirmed by our customer service department and emailed to you for approval. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier. blackdress If my selection is "backordered," what happens? BACK TO TOP Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments. You will be billed shipping for each item on a pro-rated basis (based on the total dollar amount of your order) as it ships. How do I check the status of my order or contact you if I have a question about my order? BACK TO TOP If you have any question about your order, including order status, call us at 1-800-111-1111 blackdress or email us at custserv@ClothesCompany Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible. An item I''ve ordered is on backorder and I do not want to wait for it. How can I cancel it? BACK TO TOP ©2003 www.large-womens-clothing.com. All rights reserved. |