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To cancel any backordered item, call us at 1-800-111-1111 or send us an email at custserv@ClothesCompany and include your name, address and order confirmation number, if known, and the item you wish to cancel. If the item has not already been shipped to you, we will cancel it immediately. If it has already shipped, you may refuse the package upon delivery and it will be returned to us. If my selection is "cancelled," what happens? BACK TO TOP We do our best to closely monitor inventory levels and keep the ClothesCompany Web site as current cascadejacketdress as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. When that happens, we will notify you that the item has been "cancelled" and may suggest an alternate product. Because we bill you as items are shipped, your credit card will not be charged for any items that are unavailable. If an item is discontinued, we may substitute merchandise of equal or better value. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments. You will be billed shipping for each item on a pro-rated basis (based on the total dollar amount of your order) as it ships. How do I check the status of my order or contact you if I have a question about my order? BACK TO TOP If you have any question about your order, including order status, call us at 1-800-111-1111 or email us at custserv@ClothesCompany Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible. An item I''ve ordered is on backorder and I do not want to wait for it. How can I cancel it? BACK TO TOP We will call you to inform you that a substitute item is cascadejacketdress available and will only ship it to cascadejacketdress you with your permission. Returns and Exchanges What is the ClothesCompany cascadejacketdress satisfaction guarantee? How do I return an item to ClothesCompany? How do I exchange an item I''ve received for something else? How do I return or exchange a gift bought for me from ClothesCompany? I lost my packing slip. What cascadejacketdress information do you need for my return? What do I do if ClothesCompany shipped me the wrong item(s) or my order was damaged in transit? Will I get a full refund cascadejacketdress for my return? How long cascadejacketdress does it take to get my refund? Who do I contact to ask about my return? Back to FAQs What is the ClothesCompany satisfaction guarantee? BACK TO TOP Every item is 100% guaranteed! If, for any reason, at any time, you''re not completely satisfied with your purchase, return it for an exchange or refund (excluding delivery charges), no questions asked. Our promise is backed by over 10 years cascadejacketdress of pleasing discerning customers. ©2003 www.large-womens-clothing.com. All rights reserved. |